At LockBitDecryptor.com, we strive to ensure customer satisfaction with our services and digital products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refunds Refunds may be issued under the following circumstances:
- You encounter a technical issue with the product or service that we are unable to resolve within a reasonable time frame.
- The product or service was not delivered as described at the time of purchase.
- You requested a refund within 14 days of your purchase date.
2. Non-Refundable Items The following items are not eligible for refunds:
- Services that have been fully delivered and accepted by the customer.
- Digital products once downloaded or activated.
- Custom solutions or services that were tailored specifically to your needs.
- If your ID is expired or disabled by hackers, we will not proceed with the refund.
3. Renewal and Decryptor Refunds If you choose to renew your ID with us by paying a server fee and our decryptor does not work for you, we will refund both the server fee and the price of the decryptor.
4. Refund Process To initiate a refund request, please contact our support team at [Insert Contact Email] with the following details:
- Your full name.
- Order number or transaction ID.
- A detailed explanation of the issue.
Our team will review your request and respond within [Insert Timeframe, e.g., 5 business days]. If your refund is approved, the amount will be credited to your original payment method within [Insert Timeframe, e.g., 10 business days].
5. Exceptions We reserve the right to deny a refund request if:
- The request is made outside the stated refund eligibility period.
- There is evidence of misuse, fraud, or violation of our terms and conditions.
6. Contact Us If you have any questions about our refund policy, please reach out to us at:
Email: [email protected]
Thank you for choosing LockBitDecryptor.com. Your trust and satisfaction are our top priorities.